OUTSURANCE…. Consider me OUT

I have been a loyal OUTsurance customer for 19 years and have had lovely experience in the past however my most recent interaction makes me think I will be an OUTsurance client NO LONGER…

On the 14th of November 2023 my phone was ****** inside a Woolworths store, after sorting through the admin of having to block devices, get new sim and cancel banking services I thought OUTsurance would be my light at the end of the tunnel. After all I had insured my phone so, thank goodness I would be able to get back to normal.

When taking out the insurance policy I was advised that I should insure the device for more than its value to avoid shortfall. Of course this means a higher premium but I trust my Outsurance agent as she also said that this would be the amount I would be paid out if anything were to happen. So I add the out and about and the debit order goes off as it has for several months now. Fast forward to the claim time and now I am told my phones value depreciates and I will only be paid HALF the amount insured for… Outsurance are all too happy to take your money and over-insure you but when it comes time to claim now there’s a new story… DAYLIGHT *******