1 reviews | Active since May 2018
Outsurance conplaint
I have recently bought a 2014 hyundai accent. When i phoned outsurance to add this vehicle onto my policy they informed me that if a tracker is installed into the car my monthly premium will go down. They gave me the contact details for the tracker company. I contacted them and had the unit installed. When i phoned outsurance to inform them that the tracker has been installed and asked for a review they only came down with R1.00 on my premium. How rediculous is that? How can i accept that as now i have to pay an extra R60 per month. So i might as well just cancel the tracker and my premium will stay the same. Outsurance is lying to their customer. Please can I get feedback on this matter
Good day,
We need to always give you correct financial advice.
Collins our client services manager informed you that the tracking device was not a requirement and this was the reason why there was not a difference in premium. He updated the underwriting and was able to give you a better premium.
We apologise for the inconvenience caused.
Thank you,
Kelvin
Good day,
We need to always give you correct financial advice.
Collins our client services manager informed you that the tracking device was not a requirement and this was the reason why there was not a difference in premium. He updated the underwriting and was able to give you a better premium.
We apologise for the inconvenience caused.
Thank you,
Kelvin