Outsurance confusion

To say that I am confused would be an understatement. I have been the victim of a few crimes in the form of house breakins and car theft just recently. In particular the vehicle theft and the subsequent claim process has been somewhat frustrating. When the assessor originally informed me that the vehicle had been recovered and sent photos of it to us, the registration plat number on the vehicle was FS 28 RV GP. I informed him that this is not the vehicle reg no that was ours which was DS 08 SZ GP. He took note and would forward that information to the repairers. The car was taken to Chako panelbeaters in Brakpan and we went and did an evaluation. We added some required work which Outsurance obviously had not noticed. At the time the registration plate was still the incorrect one and we informed the panelbeaters and assumed that Outsurance would have made record of the correct number. While the car was still being repaired, we went to the licensing office to get the new license, only to be told that we needed to get a police clearance certificate for it. So we went to the police station and got this done. Interestingly, on the certificate it states that the car was reported ****** on 10/4/2021 (Correct) and handed over to the lawful owner on 13/4/2021. This is not the case. I got a call from the assessor some time after that. To this day we cannot find out where the car was recovered. For some reason, we are not to know this by the look of things.

Nonetheless, this past Friday (4/6/2021) we went to the panelbeaters to collect the car. And the license plate was FS 28 RV GP. After all the communication between all parties. Well, the panelbeaters showed me what Outsurance had sent them and there it said that the license number is FS 28 RV GP. And also the telephone number that Outsurance gave to them for me was wrong. Apparently they have been trying to get hold of me since 21 May to let me know the car is ready. How can this be the situation after all the communication? The assessor has phoned me and assured me that he got police clearance for DS 08 SZ GP. Not according to the licensing office and we had to go and get it ourselves. And today I got the license disk renewed. I have received a text message now saying that the estimated completion date for the repairs is now 7/6/2021. At some stage I will need to get back to the panelbeaters and get the car. And this is way out in Brakpan and I live in Benoni.

Now, all this time that I have had to spend away from my work translates into a significant loss of income for me. I am also not happy about all the driving back and forth. So, I have just one single request and that is, can Outsurance try and get things organized and stop costing me money and time please?