OUTsurance complicit in ********** behavior

As an OUTsurance client I am very disappointed to see that they think that it's ok to send their clients to panel beaters that have had complaints about them on the same issues in the past and they keep on sending more clients to them , this means that they must not care or that something fishy is going on.

When I had my small fender bender on the 22 September It would be the first time that I would be using OUTsurance on a claim and trusted them to give me the best service in all aspects since that's what I signed up for. Well that's not how things are turning out.

OUTsurance referred me to Auto Salon and me thinking that they would only use the best have fallen into a black hole that has wasted my time , energy, money and patience.

I bought my car into the panel betters on the 16 October as I waited 2 weeks for the parts of my car to arrive before I booked it into the panel betters so that I would not be carless during this time. So I trusted that after 2 weeks all the parts would arrive but it seems that even that that they are panel beaters and they saw my car and saw what parts it needed they did not really know what to order and once I had brought it in and it was with them for 3 days I was told that they now have to order clips for the bumper and that they are only estimated to arrive on the 24 October.

Since I have been calling Auto salon every day since I brought it in to make sure that everything was ok and to make sure that my car was being worked on and now I hear that more delays are in place .

Since I was so angry on Thursday the 19 October I went to get my car out of there since its just waiting for clips. It seems that on that morning they decide to work on my tailgate since nothing had been done up till then. The work that they have done so far on my car is so bad that I refuse to take my car back there.

I have been in contact with OUTsurance and they still think that it's Ok and that I must send my car back there. I really started to doubt myself and that maybe I was over exadurating but guess what when you do a bit of research you find out that you are not alone. Auto salon seems to have quite a few complaints about bad service , bad communication , time delays and more. Then how come OUTsurance use them as approved panel better which leads me to believe that something funny is going on here.