Outsurance - COMPLAINT! Unwilling to assist clients and don;t care that clients leave due to bad service.

Good Day - I am very unimpressed with Outsurance. I was with them for a very long time and when i had a claim against a vehicle i was not paying for, they sent me round and round in circles and then stopped talking to me all together. The last time Outsurance contact me was to enquire as to why i cancelled my insurance with them. I indicated that this was because i have been trying to resolve and issue and get a refund for outstanding money for nearly 5 months, they promised to come back to me. I have sent follow up emails and no response whatsoever. This is completely unacceptable.