1 reviews | Active since Sept 2015
Outsurance communication fail
We had an accident claim on in May and were referred to Auto Collision Centre in Edenvale. Our car was left there for repairs on the 14th May, to date (12th June) we are still without a car, Outsurance is unable to assist and the panelbeater has one excuse after another. HOW DO OUTSURANCE VET THEIR SUPPLIERS? This is totally unacceptable - our car rental expires tomorrow the 13th and we will sit without a car. Godfrey Molefe from Outsurance who does not call back when he says he will and whom we have to keep calling for answers - not impressed. I am on a deadline i need to return the rental car tomorrow morning and I need to know what Outsurance are going to do about it since it was them after all who referred the panelbeater.
We acknowledge receipt of your complaint. What you have described is unacceptable and we have escalated the matter for urgent attention.
We do apologise for the poor service experience.
Regards,
OUTsurance
We acknowledge receipt of your complaint. What you have described is unacceptable and we have escalated the matter for urgent attention.
We do apologise for the poor service experience.
Regards,
OUTsurance
You have described a level of service we will not tolerate nor condone.
Lerato our client liaison manager has contacted you to get the matter resolved. She discussed the reasons for the delay and she informed you that we have extended your car hire. We will stay in contact with you up until your vehicle has been repaired to your satisfaction.
We do apoliogise for the delay.
Regards,
OUTsurance
You have described a level of service we will not tolerate nor condone.
Lerato our client liaison manager has contacted you to get the matter resolved. She discussed the reasons for the delay and she informed you that we have extended your car hire. We will stay in contact with you up until your vehicle has been repaired to your satisfaction.
We do apoliogise for the delay.
Regards,
OUTsurance