1 reviews | Active since Feb 2019
OUTSURANCE COMMITS FRUAD
If there was a rating below 1 star, that is what i would give. I git a call from outsource, we did a quotation on the phone, the premiums came to R 640, I CONFIRMED COUNTLESS TIMES WITH THE SALES ADVISORS IF THIS WAS THE CORRECT AMOUNT AND HE REPEATEDLY SAID YES. i took up the insurance and received all the policy documents the n outsurance put me through to the insurance i had, to cancel the policy as i have taken one with them now, of which did. The next day, i received a call from Candice, supposedly a manager, who then informed me that no, the quote was incorrect, the premium will be R1900+, as there was a glitch in their system the previous day, I asked her that that is not my problem and i would like to speak to her boss. After Speaking to Mr Matla briefly, i had specifically said i am not happy with this and would first like to lodge a complaint and we would speak thereafter, surprisingly, without my consent or even my knowledge, my policy today has been changed to R 2462!! i am outraged by this!!!
It is most unfortunate that your quote was affected. As you were told, we experienced a system glitch on Tuesday and are contacting the clients who were affected by this.
Our client care manager, Keo contacted you with an apology and discussed recourse with you. Keo will contact you again today, providing you with further feedback.
Regards
OUTsurance
Best regards,
It is most unfortunate that your quote was affected. As you were told, we experienced a system glitch on Tuesday and are contacting the clients who were affected by this.
Our client care manager, Keo contacted you with an apology and discussed recourse with you. Keo will contact you again today, providing you with further feedback.
Regards
OUTsurance
Best regards,
