Outsurance - Clumpsy, thoughtless service

<p>Outsurance & Nedbank dual covered a property of mine for more than 12 months, therefore a refund is due. To get either of them to take ownership and assist me just does not happen. </p> <p> </p> <p>While Outsurance have tried a little and are extremely clumsy, Nedbank have not even bothered trying. The fact that one has to resort to these type of measures is disappointing and this certainly leaves a bad taste in one's mouth. In my last request to Outsurance: "Before another call centre agents calls, pls look at the matter and call me once you understand my request".</p> <p> </p> <p>Well, what happens. Another agent calls who cannot solve any request and I am requested to repeat the whole sorry saga again. Outsurance - you currently have my business, up your game please and sort this out. I too expect you to pay me back the amount that is owing to me along with the interest.</p> <p> </p> <p>Can you kindly appoint someone to handle this matter till closure. No more excuses.</p>