Outsurance Claims Coordinator

After a traumatic experience of an armed ******* at my home, with my 3 year old son included and ****** of my mum, the last thing I expected was a personal touch from Outsurance using a Claims Coordinator to deal with our claim. Apparently still a pilot project, the claims Coordinator, ms. Fay Khan, is THE Pilot to pilot a project like this. Processing of a trauma of this sort is the most difficult experience us as a family have to endure. Worrying about a claim and adding a monetary value after the loss of life is the last thing we thought of. The consultant dealt with this incident in the most compassionate manner, setting our nerves at ease that the support from Oursurance is and will be there, healing and overcoming our ordeal is the priority we needed to concern ourselves with. The idea of not worrying about dealing with a call center agent, having a person hands on who personally visits you, constantly updates you via whatsapp or phone calls regarding processment of your claim is a breath of fresh air.

I can finally understand the reason for the inception of this kind of project having been through my ordeal and my advice to Outsurance would be to cast it in stone.

I take my hat off to you guys for always pushing the bar higher and setting standards where other insurers have to always play catch up nor show this level empathy to the people they deal with or not. Its not just a business for you guys and I applaud you guys for that.