MS
Masekate S
1 reviews | Active since Oct 2019
30 Dec 2019, 12:51
Outsurance claim refused to pay
I have made a house contents claim with outsurance and they refused to pay for my home system music they said it's not electric fault and I had this system for years it was playing so good after just recently after we had a problem of electric power its now playing for few minutes and stop playing even the hop of my stove it's not replaced I am disappointed after more than 5 years with this insurance they are refusing to pay small things my name its Masekate Abigail Mam
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Jan 2020, 09:57Hi Masekate
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your complaint, we escalated the matter to our claims managers for assistance. Liesl contacted you to address your concerns and explain our position in the matter. We approved your claim for the washing machine as well as the stove cooker as the damages were a resultant of the PSD/Lighting. Unfortunately the amp and the oven were not approved as Lightning damage claims.
You were advised to get a second opinion for the rejected part of your claim and provide us with the report should you feel the need. We will gladly review and advise.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your complaint, we escalated the matter to our claims managers for assistance. Liesl contacted you to address your concerns and explain our position in the matter. We approved your claim for the washing machine as well as the stove cooker as the damages were a resultant of the PSD/Lighting. Unfortunately the amp and the oven were not approved as Lightning damage claims.
You were advised to get a second opinion for the rejected part of your claim and provide us with the report should you feel the need. We will gladly review and advise.
Regards
OUTsurance
OUTsurance's reply02 Jan 2020, 09:57
Official
Hi Masekate
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your complaint, we escalated the matter to our claims managers for assistance. Liesl contacted you to address your concerns and explain our position in the matter. We approved your claim for the washing machine as well as the stove cooker as the damages were a resultant of the PSD/Lighting. Unfortunately the amp and the oven were not approved as Lightning damage claims.
You were advised to get a second opinion for the rejected part of your claim and provide us with the report should you feel the need. We will gladly review and advise.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your complaint, we escalated the matter to our claims managers for assistance. Liesl contacted you to address your concerns and explain our position in the matter. We approved your claim for the washing machine as well as the stove cooker as the damages were a resultant of the PSD/Lighting. Unfortunately the amp and the oven were not approved as Lightning damage claims.
You were advised to get a second opinion for the rejected part of your claim and provide us with the report should you feel the need. We will gladly review and advise.
Regards
OUTsurance