1 reviews | Active since Oct 2020
Outsurance claim
I was in a car accident on 20 September 2020. Whilst waiting at a traffic light to change at the intersection between Vaal & Linden roads , in Emmarantia , a motorist came from behind and rammed into my car from the rear. My car is not insured , however the car that drove into mine was insured by Outsurance. After reporting the accident , I approached Outsurance , and they sent me some documentation to be completed. After submitting the said docs. , they decided to write off my car , and give me R 32500,00 to have it repaired. They also tell me that the value of my car is only R69500.00. I immediately disagreed , saying that I will firstly get a quote for the repair. So I did , found a Kia approved panel beater , closest to my home , in Randburg. I've had to pay for the towing charges and the cost to quote from my pocket thus far. The quote came to R49500.00. I then sent that quote to Outsurance for review , and they reverted to me saying that they cannot pay any additional cost. Now I need some advice on the way forward. The car detail is Kia Picanto 1.2 ex. automatic , year model 2012 , low mileage of 21761 kms. and colour , Titanium. The Outsurance claim number is ***. I will really appreciate your comment. Please also advise if you require any further information.
Following our private reply to you, we again wish to apologise for the lack of proper feedback to you.
Our assessing manager was also since in contact with you. He confirmed the damages to the vehicle deemed the vehicle economically unrepairable.
He will however provide you with further feedback about the cost to repair as per the assessment report being less than the cost to repair as per quote obtained.
Thank you for your further patience in the matter.
Regards
OUTsurance
Following our private reply to you, we again wish to apologise for the lack of proper feedback to you.
Our assessing manager was also since in contact with you. He confirmed the damages to the vehicle deemed the vehicle economically unrepairable.
He will however provide you with further feedback about the cost to repair as per the assessment report being less than the cost to repair as per quote obtained.
Thank you for your further patience in the matter.
Regards
OUTsurance
