Outsurance citifit no fix since 3 weeks now

Service pathetic. Lodged a claim 3 weeks ago the company city fit blames out surance, out insurance blames city fit due to waiting for quote. So it takes 3 weeks to get a quotes and still waiting and probably going to wait 3 weeks for approval and another 3 to replace really now is no one worried about the safety of an individual knowing there is damage to a roof. And I will still be expected to pay excess amount for the service or non service thereof I think not. This is not in guidelines for treating customer fairly TCF and demand that this be sorted by the end of the week. So it cannot go on. Out insurance if I can give u advise don't use citifit and another thing is review ur service level in handling a claim. As three weeks going on is not on. Yesterday email ....OUTSURANCE Dear Mrs Rhoda, I followed up on your quote now for the storm damage and our contractor is still busy with the roof quote. I will advise as soon as I receive it. Contractor busy with quote more than two weeks. Took them a week before they even came to assess damage. Not impressed