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Simphiwe C-ra Gqobhoka
1 reviews | Active since Apr 2018
27 May 2025, 04:25
Outsurance/ checkers 60/60 drivers
My claim was declined on the spot by outsurance when one of the scooter drivers of Checkers 60/60 decided to change his story to save his behind from losing his job or be liable to pay for the claim, when clearly admited to me that he did not see me when I was passing him. My car is now left with an R8000 damage that I have to sort because of these Checkers scooter drivers driving like maniacs that bumped my car. Outsurance telling i must get video evidence, how the hell will i get this when this happened on open N2 road
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Replies (3)SCG
Simphiwe C-ra Gqobhoka's updateReviewer Update
27 May 2025, 07:18*** claim number
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Simphiwe C-ra Gqobhoka's update27 May 2025, 07:18
Reviewer Update
*** claim number
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Simphiwe C-ra Gqobhoka's updateReviewer Update
27 May 2025, 11:21Patiently waiting for the call from the automated response that was at 04:29 today
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Simphiwe C-ra Gqobhoka's update27 May 2025, 11:21
Reviewer Update
Patiently waiting for the call from the automated response that was at 04:29 today
OUTsurance's replyOfficial
03 Jun 2025, 13:47Hello Simphiwe
Further to our initial response to your review, we received feedback from our liability claims manager, confirming she contacted you again after you sent her the exact location where accident occurred. The merits were discussed. It was confirmed that this location furthermore supported our initial decision to refute liability as you were not to have overtaken our client's vehicle at an intersection.
We know the outcome is disappointing for you as the 3rd party claimant, but we are confident our decision is correct.
Thank you for affording us the opportunity to discuss the matter.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback from our liability claims manager, confirming she contacted you again after you sent her the exact location where accident occurred. The merits were discussed. It was confirmed that this location furthermore supported our initial decision to refute liability as you were not to have overtaken our client's vehicle at an intersection.
We know the outcome is disappointing for you as the 3rd party claimant, but we are confident our decision is correct.
Thank you for affording us the opportunity to discuss the matter.
Regards
The OUTsurance Team
OUTsurance's reply03 Jun 2025, 13:47
Official
Hello Simphiwe
Further to our initial response to your review, we received feedback from our liability claims manager, confirming she contacted you again after you sent her the exact location where accident occurred. The merits were discussed. It was confirmed that this location furthermore supported our initial decision to refute liability as you were not to have overtaken our client's vehicle at an intersection.
We know the outcome is disappointing for you as the 3rd party claimant, but we are confident our decision is correct.
Thank you for affording us the opportunity to discuss the matter.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback from our liability claims manager, confirming she contacted you again after you sent her the exact location where accident occurred. The merits were discussed. It was confirmed that this location furthermore supported our initial decision to refute liability as you were not to have overtaken our client's vehicle at an intersection.
We know the outcome is disappointing for you as the 3rd party claimant, but we are confident our decision is correct.
Thank you for affording us the opportunity to discuss the matter.
Regards
The OUTsurance Team