Outsurance Cellphone Claim Handling - Best Quotes, Weird Unusual Claiming Process but definitely worth it

I had my phone ****** last week on the 4th of Feb and i had only insured it beginning of this year and got the claim settled by 8th Feb 2019 ...Very lucky because i did not even want to take insurance an d was so discouraged due to the amounts i was hearing from other providers to insure a phone that depreciates everyday.. Had not considered Outsurance because in my mind i was like, if their car insurance is high, what more cellphone , but i was surprised their quote came out the lowest for this and had i not taken it, I would be in a worse of position right now and i would have never known half the things i know now about Contents cover and household..such as plumbing issues claims and benefits for my domestic worker. Outsurance sent an assessor (Tshepo Campbell) whom at first i thought was coming to interrogate me and look for ways to not pay out my claim as i had never heard of this before about people coming to my house but it was the direct opposite!! I got so much support and empathy and i would get calls outside business hours to get feedback on my claim. Once the e assessment was over, it took a day for my claim to be paid out , and she still checked up on me to ensure that the money cleared and i was sorted!!! Thanks so much Ms Campel...It felt like a real relationship with Outsurance and i did not even need to seek comfort elsewhere :) I was guided through out

My only suggestion is that once a Policy is emailed to you, Outsurance should make time and effort too to go through the policy with the person and also do these assessment when a person takes up insurance instead of coming through only when they claim to avoid over insuring or under insuring and so that not much time is taken during claims because life does get hard when you loose something and the more time spent, the more inconveniences one faces and also so that people like me who hate paying insurance for things that depreciate everyday can actually see the value of taking insurance.

Face to face encounters earlier would help establish relationships sooner too to avoid having negative feelings when its claiming time

Thanks so much!