1 reviews | Active since Jul 2019
Outsurance
On 16 July 2019 I cancelled my policy with Outsurance ( Policy number OT ***5 ) I took out vehicle insurance and Pet Insurance from Dotsure which I am extremely happy with. When joining Dotsure I was asked to supply them with an Insurance History and claims document within a certain period. On 21 July 2019 I contacted Outsurance via personal call and email requisting the said document. No response from Outsurance. I requested the document for another two times and was even given referance numbers. My policy wirh Dotsure was increased as I could not obtain the history report from Outsurance. I am so glad I moved to Dotsure. Outsurace looks so proffesional on tv but I will not refer my biggest enemy to Outsurance.
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we would like to investigate and assist accordingly.
Please accept our apologies for the unacceptable service you describe and allow us to escalate this to our Client Care Managers for urgent attention and advise. They will be in touch with you to address you concerns and assist accordingly with resolve.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. We are sorry that this had to come to this and for any inconvenience as a result thereof.
Regards
OUTsurance
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we would like to investigate and assist accordingly.
Please accept our apologies for the unacceptable service you describe and allow us to escalate this to our Client Care Managers for urgent attention and advise. They will be in touch with you to address you concerns and assist accordingly with resolve.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. We are sorry that this had to come to this and for any inconvenience as a result thereof.
Regards
OUTsurance