LK
LORRAINE K

1 reviews | Active since Feb 2020

22 Oct 2020, 18:36

OUTSURANCE CARES!

I am in AWE with the IMPRESSIVE AND AMAZING SERVICE I regularly receive from OUTSURANCE!!!

I have been a client for close to 2 years and I feel like that is a very short relationship but the way I AM SO HAPPY IT FEELS LIKE A LIFETIME.

The consultants are so professional, friendly and understanding which proves they are trained well and know the value and purpose of the company very well. They are so empathetic when you're in a situation and they ensure that your queries are dealt with URGENCY. If I could write my experience in a book about great customer service from OUTSURANCE, I would. I have had major car problems and everytime my car broke down and I call them,the call centre is always timely and ready to assist and send HELP as soon as possible and they keep calling to check up on you while you wait unlike many call centers where you're transferred from pillar to post and you get put on hold for hours.

Their latest SMART DRIVE PROGRAM is just out of this world. It saved me a major R500 and I don't think that is a reward I would've gotten anywhere else for just being a good driver. I AM SO PLEASED to be an OUTSURANCE CLIENT and am so glad I made just the right decision choosing them. THEY SURPASS MY EXPECTATIONS ALL THE TIME!!!!!!! OUTSURANCE CARES!

0
Replies (1)
OUTsurance
OUTsurance's reply23 Oct 2020, 10:59
Official
A BIG thank you for your terrific response,  Lorraine!
We appreciate your comprehensive feedback and especially for your kind mention to every staff member who impressed with their awesome service delivery.
Regards,
OUTsurance