Outsurance car licence disc renewal -beware

Beware of doing your car licence disc renewal through Outsurance as they have employed the services of IOX fleet who do not provide any service whatsoever. I ordered and paid for the car Licence disc renewal on 4 August and I have not received it yet.(it's supposed to take 14 working days). Calls to IOX are useless as they cannot say where the licence is or even if it's been renewed. Natasha then promises to check up with Jacques who never is available and so none of my calls are ever returned and my emails to them are not rep**** to either. Utterly helpless now and feel like I've thrown R770 away! Surely Outsurance should be able to help in this circumstance....i have left a message for them to all me back now too....until then I wait, and pray