Outsurance car insurance

Outsurance car insurance: I am a new client with Outsurance. I asked the company to phone me regarding wrong information om my policy schedule, wrong address. Also my quote stated 5000 to 10000 km but on the policy documents it al of a sudden changed to 0 to 5000 km per year. Why was it changed without telling me. It was fixed by a Mr Johan Botha. I also asked him about a disk or round sticker to put on my car window in case of an accident. He referred me to the nearest 2 PG Glass branches to collect it there as Outsurance stopped sending it by Post Office channels. I gave him a great rating as I was happy with his service. On driving to the 2 PG branches in peak traffic on a Friday afternoon, wasting my time and petrol I was told by PG Glass that Outsurance do not supply them with stickers anymore. I got back home and phoned Outsurance again. The lady, very polite told me that since "Covid" Outsurance stopped supplying the stickers. Why did Johan not know this, or any of the other staff I spoke to between quoting me, joining Outsurance and the last call with the lady.