DM
Dimakatso M
1 reviews | Active since Sept 2020
13 Oct 2025, 16:35
Outsurance cancelled my policy
Missed a payment with Outsurance and made a call to try to reinstate my property insurance unfortunately they could not assist me giving me the reason that I have made claims in the past. I am so devastated coming to think of how I am happy with their service. I wish I could at least be afforded a waiting period instead
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OUTsurance's replyOfficial
14 Oct 2025, 14:51Good day Dimakatso, Our client care manager, Shannon, tried to contact you but was unsuccessful. We confirm however that she has sent you an email wherein she has explained our decision. We truly appreciate the feedback that you were happy with the service which we provided over the life of your policy. Unfortunately after reviewing your profile we were unable to re-instate your policy for the reasons mentioned in the email sent to you by Shannon. We apologise for the disappointment. Regards, The OUTsurance Team
OUTsurance's reply14 Oct 2025, 14:51
Official
Good day Dimakatso, Our client care manager, Shannon, tried to contact you but was unsuccessful. We confirm however that she has sent you an email wherein she has explained our decision. We truly appreciate the feedback that you were happy with the service which we provided over the life of your policy. Unfortunately after reviewing your profile we were unable to re-instate your policy for the reasons mentioned in the email sent to you by Shannon. We apologise for the disappointment. Regards, The OUTsurance Team