Outsurance cancellations frustrating

It is impossible to contact a person in this company that can help you cancel your deceased relatives policy. It’s like speaking to a robot. I couldn’t get help initially because I wasn’t the policy holder they couldn’t speak to me. So I gave up and let the two debit orders go unpaid. I sent an email with a death certificate only to get a phone call confirming death and straight after the phone call a renewal policy schedule is sent to the deceased email.