CW
Cindy W

1 reviews | Active since Nov 2017

24 Feb 2023, 13:24

Outsurance can suck it

My car insurance cost R668 and I have excess fees, I drive a 2016 Chev spark. It's basically a zit on wheels. We all know that's crazy expensive for such a silly car but of course as women the world wants to juice us for all we got.

I get in contact with Hollard as they offer me a MUCH greater deal. Suddenly my insurance goes down by R60 which is nothing in comparison to Hollard. a Couple of months go by as I got busy and I finally 100% decide to move over to Hollard. Hollard contacts Outsurance to let them know I'm switching. How ironic that 1 day later I receive an email that says my premium is going up with R60. Same as before. On the 22nd of February.

Of course the debit orders have been set so I'd have to wait another month before switching over, but it's annoyingly amusing how in 24hours outsurance increases my premium.

I just get told via email how much money will be taken from me.

"the most affordable car insurance" ag please!

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Replies (1)
OUTsurance
OUTsurance's reply28 Feb 2023, 18:47
Official
Good afternoon Cindy,

Thank you for your feedback.

We understand that a premium increase may come as a disappointment.

Our client care manager Nasar has been unsuccessful in his numerous attempts to contact you and has subsequently sent you an SMS and email.

Please provide him with a convenient date and time and he will call you then.

Regards,
The OUTsurance Team