HZ
Happy Z
1 reviews | Active since Oct 2023
27 Oct 2023, 18:45
Outsurance called me to take a policy with them but failed to declare what I’m covered for as a retired senior citizen
Outsurance called me to take a policy with them but failed to declare what I’m covered for as a retired senior citizen. I have been paying premiums since June 2023 and today I have an issue with my vehicle I am being informed that I’m not covered for my claim. I have been calling the whole day 27 October and until now I haven’t received confirmation on the status of my claim
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OUTsurance's replyOfficial
03 Nov 2023, 16:01Good afternoon Happy,
Further to our private reply our claims manager John contacted you to acknowledge your complaint and has been unsuccessful in his attempts to contact you again.
He has reviewed your sales call and confirmed that motor warranty cover was not requested by you and due to you not having a full-service history, would not have been offered by us.
We are more than happy to call you to ensure you understand your cover and are covered correctly.
Please provide us with a date and time convenient for you and we will call you then.
Regards,
The OUTsurance Team
Further to our private reply our claims manager John contacted you to acknowledge your complaint and has been unsuccessful in his attempts to contact you again.
He has reviewed your sales call and confirmed that motor warranty cover was not requested by you and due to you not having a full-service history, would not have been offered by us.
We are more than happy to call you to ensure you understand your cover and are covered correctly.
Please provide us with a date and time convenient for you and we will call you then.
Regards,
The OUTsurance Team
OUTsurance's reply03 Nov 2023, 16:01
Official
Good afternoon Happy,
Further to our private reply our claims manager John contacted you to acknowledge your complaint and has been unsuccessful in his attempts to contact you again.
He has reviewed your sales call and confirmed that motor warranty cover was not requested by you and due to you not having a full-service history, would not have been offered by us.
We are more than happy to call you to ensure you understand your cover and are covered correctly.
Please provide us with a date and time convenient for you and we will call you then.
Regards,
The OUTsurance Team
Further to our private reply our claims manager John contacted you to acknowledge your complaint and has been unsuccessful in his attempts to contact you again.
He has reviewed your sales call and confirmed that motor warranty cover was not requested by you and due to you not having a full-service history, would not have been offered by us.
We are more than happy to call you to ensure you understand your cover and are covered correctly.
Please provide us with a date and time convenient for you and we will call you then.
Regards,
The OUTsurance Team