outsurance

on the 13th of November i called Outsurance to add theft cover for a new project we were starting for my my business. I spoke to 3 difference consultants within the 24 hour period of adding the service, of which i was advised to first add additional theft cover to my current insurance, thereafter i was advised to add contractors all risk cover because the first cover offered was not the correct one , thereafter i spoke to a different consultant and was advised that the second consultant offered the incorrect service and the first person was actually right. I selected the insurance based on the advised offered by the consultant . A few days later while on site a few of our items got ******, I called up Outsurance to assist with my claim and i was advised that because i was on the incorrect option of cover I will not be able to claim, I was extremely furious about this matter and asked to cancel the insurance. I was then transferred to a different adviser who requested to assist me in investigating the matter prior to canceling the services its been 8 days within this 8 day period ive spoken to 6 different consultants and managers and i have yet to received a solution to the problem. The fact that this particular query has been push to so many consultants makes me question if this people actually know what they are doing, secondly i find it ridiculous that one has to call back every time to follow up on a complaint. At this stage i would not recommend Outsurance to anyone.