KM
Kwazi M
1 reviews | Active since Oct 2019
28 Oct 2019, 13:45
Outsurance - bunch of ******
Outsurance are a bunch of ******. They rejected my claim without any basis. They requested a footage for the places where I went to on the day of the accident. I asked them to commit to the fact that once I give them the footage they will finalized the claim. But they didn't want to commit to that. After 3 days following that, they rejected my claim. They are a bunch of ******. Please avoid Outsurance at all costs.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
28 Oct 2019, 16:33Hello
Your complaint has been received and we acknowledge the concerns raised. However, your bold statements regarding OUTsurance as a business are deeply concerning.
Your complaint has been received and we acknowledge the concerns raised. However, your bold statements regarding OUTsurance as a business are deeply concerning.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your last interaction with us, our Claims Team advised you in detail what was required of you for us to be able to finalise your claim. Without your co-operation and the required information we are unfortunately not able to assist you.
The outcome of our decision to reject was solely based on your non compliance to our reasonable requests as stated in your policy. Our Claims Manager communicated this to you and you were awarded the opportunity to comply of which you did not.
We are very sorry that our processes are strict but we genuinely want to resolve the matter and assist you accordingly. This can only be achieved if you cooperate with us so we can conclude our claims investigation process.
Regards
OUTsurance
Following your last interaction with us, our Claims Team advised you in detail what was required of you for us to be able to finalise your claim. Without your co-operation and the required information we are unfortunately not able to assist you.
The outcome of our decision to reject was solely based on your non compliance to our reasonable requests as stated in your policy. Our Claims Manager communicated this to you and you were awarded the opportunity to comply of which you did not.
We are very sorry that our processes are strict but we genuinely want to resolve the matter and assist you accordingly. This can only be achieved if you cooperate with us so we can conclude our claims investigation process.
Regards
OUTsurance
OUTsurance's reply28 Oct 2019, 16:33
Official
Hello
Your complaint has been received and we acknowledge the concerns raised. However, your bold statements regarding OUTsurance as a business are deeply concerning.
Your complaint has been received and we acknowledge the concerns raised. However, your bold statements regarding OUTsurance as a business are deeply concerning.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Following your last interaction with us, our Claims Team advised you in detail what was required of you for us to be able to finalise your claim. Without your co-operation and the required information we are unfortunately not able to assist you.
The outcome of our decision to reject was solely based on your non compliance to our reasonable requests as stated in your policy. Our Claims Manager communicated this to you and you were awarded the opportunity to comply of which you did not.
We are very sorry that our processes are strict but we genuinely want to resolve the matter and assist you accordingly. This can only be achieved if you cooperate with us so we can conclude our claims investigation process.
Regards
OUTsurance
Following your last interaction with us, our Claims Team advised you in detail what was required of you for us to be able to finalise your claim. Without your co-operation and the required information we are unfortunately not able to assist you.
The outcome of our decision to reject was solely based on your non compliance to our reasonable requests as stated in your policy. Our Claims Manager communicated this to you and you were awarded the opportunity to comply of which you did not.
We are very sorry that our processes are strict but we genuinely want to resolve the matter and assist you accordingly. This can only be achieved if you cooperate with us so we can conclude our claims investigation process.
Regards
OUTsurance
KM
Kwazi M's updateReviewer Update
29 Oct 2019, 07:57You bunch of stupids and ******,
You have a audacity to even debit my account yet you know very well that you rejected my claim and my car is a write-off. Thats how you treat people because you think you are strong and everyone else is weak.
Give me one reason why my account was debited while my car was written off and you decided NOT to pay out. That’s one reason enough that goes to show that Outsurance is treating their clients with sheer non-dignity and respect. And I hope the Ombud will into this as well.
As for the reasonable request that you bunch of ****** you requested from me: My lawyer said to you, crazy heads, that he is ready to give you the footage that you requested but wanted you to give us w commitment that you will finalize the claim as soon as you get the footage. But again because you look as yourselves as gods, you decided NOT to entertain his reasonable request. You came around and decided to reject my claim based on my failure to comply. Now tell me exactly when I didn’t comply?
Can someone that has gone through this ordeal with Outsurance and had victory, please help here me get down to these ******.
My number is ***
Thanks.
Kwazi
You have a audacity to even debit my account yet you know very well that you rejected my claim and my car is a write-off. Thats how you treat people because you think you are strong and everyone else is weak.
Give me one reason why my account was debited while my car was written off and you decided NOT to pay out. That’s one reason enough that goes to show that Outsurance is treating their clients with sheer non-dignity and respect. And I hope the Ombud will into this as well.
As for the reasonable request that you bunch of ****** you requested from me: My lawyer said to you, crazy heads, that he is ready to give you the footage that you requested but wanted you to give us w commitment that you will finalize the claim as soon as you get the footage. But again because you look as yourselves as gods, you decided NOT to entertain his reasonable request. You came around and decided to reject my claim based on my failure to comply. Now tell me exactly when I didn’t comply?
Can someone that has gone through this ordeal with Outsurance and had victory, please help here me get down to these ******.
My number is ***
Thanks.
Kwazi
KM
Kwazi M's update29 Oct 2019, 07:57
Reviewer Update
You bunch of stupids and ******,
You have a audacity to even debit my account yet you know very well that you rejected my claim and my car is a write-off. Thats how you treat people because you think you are strong and everyone else is weak.
Give me one reason why my account was debited while my car was written off and you decided NOT to pay out. That’s one reason enough that goes to show that Outsurance is treating their clients with sheer non-dignity and respect. And I hope the Ombud will into this as well.
As for the reasonable request that you bunch of ****** you requested from me: My lawyer said to you, crazy heads, that he is ready to give you the footage that you requested but wanted you to give us w commitment that you will finalize the claim as soon as you get the footage. But again because you look as yourselves as gods, you decided NOT to entertain his reasonable request. You came around and decided to reject my claim based on my failure to comply. Now tell me exactly when I didn’t comply?
Can someone that has gone through this ordeal with Outsurance and had victory, please help here me get down to these ******.
My number is ***
Thanks.
Kwazi
You have a audacity to even debit my account yet you know very well that you rejected my claim and my car is a write-off. Thats how you treat people because you think you are strong and everyone else is weak.
Give me one reason why my account was debited while my car was written off and you decided NOT to pay out. That’s one reason enough that goes to show that Outsurance is treating their clients with sheer non-dignity and respect. And I hope the Ombud will into this as well.
As for the reasonable request that you bunch of ****** you requested from me: My lawyer said to you, crazy heads, that he is ready to give you the footage that you requested but wanted you to give us w commitment that you will finalize the claim as soon as you get the footage. But again because you look as yourselves as gods, you decided NOT to entertain his reasonable request. You came around and decided to reject my claim based on my failure to comply. Now tell me exactly when I didn’t comply?
Can someone that has gone through this ordeal with Outsurance and had victory, please help here me get down to these ******.
My number is ***
Thanks.
Kwazi
OUTsurance's replyOfficial
29 Oct 2019, 13:46Hello Kwazi
We totally get how frustrating it is to be debited for a cancelled policy. Please accept our sincere apologies for that.
We totally get how frustrating it is to be debited for a cancelled policy. Please accept our sincere apologies for that.
Kindly note:
· Your debit date was the Twenty Seventh
· We raise a premium for collection on the Twenty Sixth so it can go off on the debit date
· You called in to cancel your policy on the Twenty Eighth
· The premium had already been raised for collection at time of cancellation
· As a result we could not stop or cancel but only request a refund.
Our Client Care Team has processed your premium refund. Once again, we are very sorry for the confusion and inconvenience as a result.
Our claims department has been in contact with you regarding your claim and the release letter for your vehicle.
Regards
OUTsurance.
OUTsurance's reply29 Oct 2019, 13:46
Official
Hello Kwazi
We totally get how frustrating it is to be debited for a cancelled policy. Please accept our sincere apologies for that.
We totally get how frustrating it is to be debited for a cancelled policy. Please accept our sincere apologies for that.
Kindly note:
· Your debit date was the Twenty Seventh
· We raise a premium for collection on the Twenty Sixth so it can go off on the debit date
· You called in to cancel your policy on the Twenty Eighth
· The premium had already been raised for collection at time of cancellation
· As a result we could not stop or cancel but only request a refund.
Our Client Care Team has processed your premium refund. Once again, we are very sorry for the confusion and inconvenience as a result.
Our claims department has been in contact with you regarding your claim and the release letter for your vehicle.
Regards
OUTsurance.