Outsurance Building Claims - service disaster

OUTSURANCE building claims provide the most shocking service. No followups, no management of the vendor they appoint, no responses to escalations, poor workmanshop, or requests to speak to managers. Its been 3 months and if I dint manage them or their vendor nothing gets done. I have had 5 vendors appointed for the same item and nothing happens. They just keep appointing new vendors. December Holidays have had to be cancelled due to lack of respondiveness not to mention the ongoing leaks from rain. Not too mention that I have had to spend Money out of my own pocket to do emergency repairs as they could care less. This after 21 years of paying premiums. Its a disgrace.