OUTsurance Building Claims - Great service but needs improvement

I recently had to submit a claim with OUTsurance after the hailstorm in Johannesburg on 30 November 2025, which caused damage to my house in Greenstone Hill.

I would like to give OUTsurance a thumbs up for handling my quote, and a special thumbs up to Velda Rogers, who kept me in the loop and always called when she said she would. However, I do believe there is room for significant improvement, as I struggled with communication and getting updates from the rest of the OUTsurance team. I often had to call and email just to get a basic update.

I was especially disappointed with Tshepiso Tsagane, who started off strong when I registered the claim but later ignored my follow-up emails and pretended not to hear me when I called for an update. This was very disappointing, as I have always received great service from OUTsurance in the past.