Outsurance - blown away be the efficiency.

I am blown away by the efficiency with which my claim was settled. I have business insurance and when my laptop was dropped and the screen damaged, I was concerned with being unable to work. I emailed my broker Chad late on Monday night, he called early Tue morning to say he had initiated the claim. Lerato from Outsurance called to say the claim was lodged by 9am. The company that assesses the damaged item (Carina from Starplex) arrange for it to be collected. Boyd collected the broken laptop at 13.00. Wednesday, around 2pm Lerato called to say that the laptop was being replaced. I requested the delivered option. At 16.55 on Wed, Jimmie from Esaaks Sound sent through the paperwork which I promptly sent back. Between him and Fatima I asked they do their best to get to me asap as it is my work computer. She was calling me at 20.30 to finalise the paperwork I sent through. Once that was done they whatsapp to say it was sorted and ordered and their WhatsApp said it will be there in 2 to 3 days. Thursday 12.00 the courier arrives with the new laptop. Under 3 days from reporting it to replacement. Very well done Outsurance and the service providers you use. Thank you.