BG
Bertus G
1 reviews | Active since Apr 2025
09 Sept 2026, 12:37
Outsurance big talk, little show
The Outsurance, if we can't beat your current premium, we will pay you R500, is to good to be true, proven today! Received a call from Luke at call centre and aftergathering enough info, realising OS couldn't match my current vehicle cover, comparing apples for apples, he read me a offer amount of some R1200 odd and said he would send me the complete quote, for me to assess. I however received all but that qoute he referred to, so I gather it was thumb sucking and not bases on a real calculated quote. Whether I get the promised R500 or not, seeing is believing Outsurance. Don't bite off what you can't chew.
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Replies (6)BG
Bertus G's updateReviewer Update
11 Sept 2026, 08:06With ONLY the spam call attempts and no serious effort to make contact, I am convinced that the Outsurance small talk is exactly what it is. With a rookie attempt at a quote, by loading accesses to lower the premium, this when I said my current cover has NO ACCESS, must be Outsurance,'s attempt to ensure they offer the R500 carrots but at all cost, try not to honor it. Never expected anything else.
BG
Bertus G's update11 Sept 2026, 08:06
Reviewer Update
With ONLY the spam call attempts and no serious effort to make contact, I am convinced that the Outsurance small talk is exactly what it is. With a rookie attempt at a quote, by loading accesses to lower the premium, this when I said my current cover has NO ACCESS, must be Outsurance,'s attempt to ensure they offer the R500 carrots but at all cost, try not to honor it. Never expected anything else.
OUTsurance's replyOfficial
15 Sept 2026, 12:26Good morning, Bertus, Thank you for reaching out to us Following our initial response, we identified that you encountered issues with the link in order to send through the required documents. We are so sorry for that.We can confirm that the matter is with the quote promotions team who currently await your documents to finalise the matter.
Once you have sent through the required docs the team will take you through the process Thank you for holding us to it Regards The OUTsurance Team
Once you have sent through the required docs the team will take you through the process Thank you for holding us to it Regards The OUTsurance Team
OUTsurance's reply15 Sept 2026, 12:26
Official
Good morning, Bertus, Thank you for reaching out to us Following our initial response, we identified that you encountered issues with the link in order to send through the required documents. We are so sorry for that.We can confirm that the matter is with the quote promotions team who currently await your documents to finalise the matter.
Once you have sent through the required docs the team will take you through the process Thank you for holding us to it Regards The OUTsurance Team
Once you have sent through the required docs the team will take you through the process Thank you for holding us to it Regards The OUTsurance Team
BG
Bertus G's updateReviewer Update
15 Sept 2026, 12:48Notes were forwarded to the given email address, ***, but unfortunately with no name of a responsible person. This was done on 11/9 at 08:31 already. This ain't a big thing, just a spotlight on your so-called promotion and the process and approach in dealing with it. Let's see if it's actually to good to be true!
BG
Bertus G's update15 Sept 2026, 12:48
Reviewer Update
Notes were forwarded to the given email address, ***, but unfortunately with no name of a responsible person. This was done on 11/9 at 08:31 already. This ain't a big thing, just a spotlight on your so-called promotion and the process and approach in dealing with it. Let's see if it's actually to good to be true!
BG
Bertus G's updateReviewer Update
15 Sept 2026, 14:23Unfortunately, the person assigned to deal with this issue, lacks professionalism for the following reasons. He says I must send the documents to *** email, after I specifically asked for his own email address because I know these documents gets lots via general email lines, as now. Speaking to him again now after my HelloPeter comment, he persist in requesting my documents to be forwarded to ***. which I already did on 11/9.
BG
Bertus G's update15 Sept 2026, 14:23
Reviewer Update
Unfortunately, the person assigned to deal with this issue, lacks professionalism for the following reasons. He says I must send the documents to *** email, after I specifically asked for his own email address because I know these documents gets lots via general email lines, as now. Speaking to him again now after my HelloPeter comment, he persist in requesting my documents to be forwarded to ***. which I already did on 11/9.
BG
Bertus G's updateReviewer Update
15 Sept 2026, 15:27I spoke to James on 2026-09-11 at 08:14, a team manager at OS, telephonic, who confirmed that I qualify despite claims of 2024 on my current policy. However now the response is that I don't qualify for the R1500, just the R500. As I said, this seems to be a "carrot" for a promo to lure non-suspecting clients into a quote and a possible sign-up. Sorry but you can count me out, after frustrating me with unprofessional service and conduct. It's a big NO for me for Outsurance!
BG
Bertus G's update15 Sept 2026, 15:27
Reviewer Update
I spoke to James on 2026-09-11 at 08:14, a team manager at OS, telephonic, who confirmed that I qualify despite claims of 2024 on my current policy. However now the response is that I don't qualify for the R1500, just the R500. As I said, this seems to be a "carrot" for a promo to lure non-suspecting clients into a quote and a possible sign-up. Sorry but you can count me out, after frustrating me with unprofessional service and conduct. It's a big NO for me for Outsurance!
BG
Bertus G's updateReviewer Update
18 Sept 2026, 10:10To conclude...after much frustration and several intervention attempts, Outsurance have changed their mind, now honoring their promo commitment, paying me R500, even though their quote was less than my current insurance, but ONLY after loading excess so high, this after I emphasized I currently am on that premium without basic excesses. I am not sure who was the biggest dissapointment, the call centre agent who inflated excesses, James, the senior manager or Siyabonga Mcqina woh eventually dralt with the final correspondence, in a very unprofessional way. One thing is certain, it's a NO for me for Outsurance, at least for now.
BG
Bertus G's update18 Sept 2026, 10:10
Reviewer Update
To conclude...after much frustration and several intervention attempts, Outsurance have changed their mind, now honoring their promo commitment, paying me R500, even though their quote was less than my current insurance, but ONLY after loading excess so high, this after I emphasized I currently am on that premium without basic excesses. I am not sure who was the biggest dissapointment, the call centre agent who inflated excesses, James, the senior manager or Siyabonga Mcqina woh eventually dralt with the final correspondence, in a very unprofessional way. One thing is certain, it's a NO for me for Outsurance, at least for now.