Outsurance been neglecting me as a customer for TO LONG

I am very livered and sad unhappyy on the service as myself receiving from outsurance, I am a customer with outsurance for 10 years and get the wrong information when calling outsurance customer service. I need my debit order to be debited and yet when I call outsurance customer service yesterday p3rd dec 2020, they stated the money will be debited as its stated on the computer as seen. This morning the 04th Dec 2020, I receive a letter stating its unpaid and will only debited on the 18th of Jan 2020, that long in a month and stated there is NO other way of paying the money into the outsurance bank account as it can only be debited. THIS IS VERY UNPROFESSIONAL, so now is the vehicles and trailer insured which I doubt it, it's very uncalled for. When I asked the customer service agent Lerato Maimela this morning at 8.05am on 04th Dec 2020 to speak to a supervisor, its stated by her that she has to ho find a supervisor as nobody is seen or available so I have to wait long on the cell stated by herself and please go check on the taping of the conversation, that's very unprofessional, she never stated she will call back. I am so CROSS that outsurance has basically stated I am not to be helped or that there is no service available at outsurance, that's states that I need to go to another insurance to get better service. SAD THAT 2020 OUTSURANCE IS DUMPING AND NOT GIVING SERVICE AS NEEDED TO ME AND MY FAMILY AS CUSTOMERS,