Outsurance becoming BAD SERVICE!!

I don't even know where to start, I am extremely disappointed with this service. I logged a accident claim with Outsurance and received the best service as always until the panel beater - Auto Magic in Blue Route, Cape town, one of outsurance chosen panel beaters for my claim, contacted me to say there is a sound on my car when starting it up. Now my car never had this sound ever me stressing and not wanting to drive a car with a sound freaked me out I immediately asked what must be done. Then the panel beater told me that it is due to oil and because it was standing. I asked what must be done. They told me to drain and fix the oil within two weeks to one month after receiving my car. Well, well, well not even two to a month and I was told my car is done BUT they not sure how I will fetch as the car is not driving. Immediately I called wondering what the hell they talking about. So they told me my engine seized. I contacted outsurance and asked them what happened and the client liaison Vinolia Eduwo is telling me they done cover maintenance. Now when did I ever ask you to cover maintenance. You panel beater told me the situation and I asked what must be done, me being a female not knowing much. I asked them to send me a quote seeing that the car is there they can drain the oil. Thinking maximum R2000.00 nope the quote was R10800.00. shocker!! Now outsurance is not helping at all and not even wanting to go back to the panel beater - Auto Magic in Blue Route, Cape Town and asking why they gave the customer this information. No they just coming but with feedback that they don't cover maintenance. BAD BAD BAD Service. Why are you not assisting you long standing customer of more then 15 years and asking them to sort it out because you gave your customer the reassurance. Should we now not trust anyone under outsurance umbrella as selected well trained professionals?? But in the meantime, guess what as if a seized engine and not enough to deal with. I have a rental car option on my policy, which I pay monthly for years and now that is being covered until everything is resolved, I am battling for them to cover this until my problem is resolved. Nope Vinolia is just coming back saying they done cover maintenance. Well I can do the maintenance. Give my car back in the condition I gave it. Hold the person responsible for what they said and what has happen under there watch.