Outsurance

This is how OUTsurance *****s from you once you have already been ******.... As if you have not been inconvenienced enough. Working hand in hand with ********s at the impound.

Our Car was ****** from my yard and recovered, once at the police station we took items from the vehicle so that they would not get ******. we took from the Vehicle the radio, spare tyre, etc...

We were told to whatsapp pictures of these items to Outsurance and this is what we did so they may asses the vehicle.

We informed them of what items we had at home and what was damaged and what was fixed, they then told us to bring in the spare wheel and set of keys even though we did not advise anything was wrong with these items. They then told us to bring in these items (spare wheel, set of keys.) so they can do the assessment else they wont be able to do the assessment. These items were then ****** from the car before they were handed over to the Panel Beater of my choice.

Why were we requested to bring in these items? We did not say that they were damaged? so then why was it necessary to bring them to complete the assessment?

Outsurance works together with the ******* to ***** from you, now they must “investigate” and they lie about getting back to you with information while I must risk driving with no spare tyre because I don’t have a choice as I need to go to work and back.

They are worse than the *******.