TB
Tammy B
1 reviews | Active since Mar 2013
20 Jan 2020, 11:59
OUTSURANCE BAD TELEPHONE LINES!!!!!
I tried discussing a home owners claim i urgently need to submit on my property. i was on the phone with a lady whom asked me a million questions then the line suddenly died. My advise to OUTSURANCE - get decent call connection lines for your call centre its time consuming and pathetic we have to deal with blurry calls and then call cutting. get someone to phone me asap so i can finalise my claim to email all the information required!!!!!!! my number *** what a waste of my airtime callign your customer service centre
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OUTsurance's replyOfficial
21 Jan 2020, 15:09Good day Tammy,
Your complaint was obviously very alarming and we immediately escalated the matter for urgent assistance.
Please note, after the initial call cut we tried calling back but were unsuccessful in our attempts. The matter was escalated to Abigail our claims manager who was also unsuccessful in her attempts to call you. Abigail subsequently sent you an email and a SMS notifying you of her attempts.
We can confirm your claim has been registered. If you have any further queries/concerns please contact Abigail.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your complaint was obviously very alarming and we immediately escalated the matter for urgent assistance.
Please note, after the initial call cut we tried calling back but were unsuccessful in our attempts. The matter was escalated to Abigail our claims manager who was also unsuccessful in her attempts to call you. Abigail subsequently sent you an email and a SMS notifying you of her attempts.
We can confirm your claim has been registered. If you have any further queries/concerns please contact Abigail.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply21 Jan 2020, 15:09
Official
Good day Tammy,
Your complaint was obviously very alarming and we immediately escalated the matter for urgent assistance.
Please note, after the initial call cut we tried calling back but were unsuccessful in our attempts. The matter was escalated to Abigail our claims manager who was also unsuccessful in her attempts to call you. Abigail subsequently sent you an email and a SMS notifying you of her attempts.
We can confirm your claim has been registered. If you have any further queries/concerns please contact Abigail.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your complaint was obviously very alarming and we immediately escalated the matter for urgent assistance.
Please note, after the initial call cut we tried calling back but were unsuccessful in our attempts. The matter was escalated to Abigail our claims manager who was also unsuccessful in her attempts to call you. Abigail subsequently sent you an email and a SMS notifying you of her attempts.
We can confirm your claim has been registered. If you have any further queries/concerns please contact Abigail.
We do apologise for the inconvenience caused.
Regards,
OUTsurance