Outsurance - bad service & attitude for existing customers

Good day

I would like to highlight how poorly Outsurance treats you existing clients and penalises you on your premiums if you have ever claimed.

I found cheaper quotes (Momentum, Alexander Forbes, Dialdirect) and Outsurance would rather bad mouth these companies rather than assisting us.

The attitude was simply - Leave (even after 6+ years with them including the past 3 being no claims). Their view on their higher premiums was that they have to recoup the money paid out for previous claims.

They pointed out the smallest details (parking location was not specific enough for them) on the new quotes that we shared but overlooked the benefits entirely (e.g. no excess etc.)

I have subsequently moved