Outsurance bad service and empty promises

I have been with Outsurance for the last 4 years for insurance for my retail shop. I Phoned 3 weeks ago to find out about some information on my policy. The consultant then informed me that I canceled my policy with them in January. I said it doesnt make sense and that they should send me the recording. In the meanwhile they were quickly to sell me a new policy which I had to take to get immediate cover. I have since spoken to about 7 different consultants to get the recording and even to a manager called eddie last week Friday whom promised to send the recording asap, but to date still has not sent me the recording as proof that I have cancelled my policy.