AK
Andre K
1 reviews | Active since Nov 2023
21 Nov 2023, 18:31
Outsurance bad service
Client of Outsurance for years. Validators took more than a month to finalise their report. Every time they reached a committed date they extended the deadline. My opinion, looking for a reason not to pay out. More than one person at Outsurance acknowledged that the service and the way I am treated are not acceptable. Will not recommend Outsurance to anyone, this coming from a person that was a policy holder for the past 17 years in my personal capacity and my company many years before then.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
22 Nov 2023, 10:49Good day Andre,
Thank you for bringing your concerns to our attention.
Our claims manager, Anneke, contacted you last week Thursday to address your concerns and to discuss the claim rejection in detail with you. All required documentation has been emailed to you. We can assure you that we settle all valid claims.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Anneke, contacted you last week Thursday to address your concerns and to discuss the claim rejection in detail with you. All required documentation has been emailed to you. We can assure you that we settle all valid claims.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply22 Nov 2023, 10:49
Official
Good day Andre,
Thank you for bringing your concerns to our attention.
Our claims manager, Anneke, contacted you last week Thursday to address your concerns and to discuss the claim rejection in detail with you. All required documentation has been emailed to you. We can assure you that we settle all valid claims.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Anneke, contacted you last week Thursday to address your concerns and to discuss the claim rejection in detail with you. All required documentation has been emailed to you. We can assure you that we settle all valid claims.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team