OUTSURANCE BAD SERVICE

Good day, I registered a claim the 29th December for severe storm damage to my house in Wentworthpark,with water streaming through the roof, flooding my home I phoned Outsurance emergency line and my claim was registered,they then send out a plumber, why they send out a plumber I dint know, nothing was done. Another storm hit Krugersdorp during New Year and my gate motor was damaged with more flooding I phoned Outsurance , again I was advised that an assessor will be contacting me or my daughter since then and many phone calls later and now being the 4th of January nothing has been done to assist me. I was told that a senior Manager will be in contact with me, but nobody contacted me thus far, and all excuse I get is COVID !!!! I also work remotely for a Health Company,but still my service levels is excellent. i AM VERY DISAPPOINTED AND EXTREMELY FRUSTRATED REGARDING THE SERVICE OF OUTSURANCE!!! all I hear is that will forfeit my outbonus, ! I DONT CARE ABOUT THE OUTBONUS , I CARE ABOUT GETTING THE DAMAGED REPAIRED!! I have honored my monthly payments, why must I settle for this type of service, we only see good things on the TV ads of Outsurance , but in reality they need to look at the bad service given to their valid customers!!! I will definitely not recommend Outsurance to my family and friends !!!