CW
Christiaan W
1 reviews | Active since May 2014
26 Dec 2019, 09:29
Outsurance bad service.
I wanted to cancel my insurance with Outsurance due to the amount I pay. Outsurance is very unprofessional, bad mouth the other 1.insurance companies, 2.If I cancel my insurance and I dont want to answer your questions, please respect my wish. 3. Dont try and sell me other insurances. 4. Now all of a sudden Outsurance can better my premium.
Never ever will I go for Outsurance again!
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Replies (1)
OUTsurance's replyOfficial
27 Dec 2019, 08:55Hi Christiaan
Your complaint has been received and we acknowledge the concerns raised. You are right to expect courteous, respectful, and professional service from us and we are sorry for the aggressive tone of our telesales team. We completely understand how the experience has made you feel and apologise for the ordeal.
We would like more information regarding the "bad mouthing other companies" incident so we can address the matter and bring the person in question to book.
We firmly believe that we provide all our clients with competitive premiums based on their own unique risk profiles. Taking age of the policy, payment history and loss ratio we can in certain instances amend client’s premiums.
Kindly provide us with your policy details as we are unable to trace an active policy for you. We genuinely want to look into this matter and correct where we have wronged you.
Regards
OUTsurance
Your complaint has been received and we acknowledge the concerns raised. You are right to expect courteous, respectful, and professional service from us and we are sorry for the aggressive tone of our telesales team. We completely understand how the experience has made you feel and apologise for the ordeal.
We would like more information regarding the "bad mouthing other companies" incident so we can address the matter and bring the person in question to book.
We firmly believe that we provide all our clients with competitive premiums based on their own unique risk profiles. Taking age of the policy, payment history and loss ratio we can in certain instances amend client’s premiums.
Kindly provide us with your policy details as we are unable to trace an active policy for you. We genuinely want to look into this matter and correct where we have wronged you.
Regards
OUTsurance
OUTsurance's reply27 Dec 2019, 08:55
Official
Hi Christiaan
Your complaint has been received and we acknowledge the concerns raised. You are right to expect courteous, respectful, and professional service from us and we are sorry for the aggressive tone of our telesales team. We completely understand how the experience has made you feel and apologise for the ordeal.
We would like more information regarding the "bad mouthing other companies" incident so we can address the matter and bring the person in question to book.
We firmly believe that we provide all our clients with competitive premiums based on their own unique risk profiles. Taking age of the policy, payment history and loss ratio we can in certain instances amend client’s premiums.
Kindly provide us with your policy details as we are unable to trace an active policy for you. We genuinely want to look into this matter and correct where we have wronged you.
Regards
OUTsurance
Your complaint has been received and we acknowledge the concerns raised. You are right to expect courteous, respectful, and professional service from us and we are sorry for the aggressive tone of our telesales team. We completely understand how the experience has made you feel and apologise for the ordeal.
We would like more information regarding the "bad mouthing other companies" incident so we can address the matter and bring the person in question to book.
We firmly believe that we provide all our clients with competitive premiums based on their own unique risk profiles. Taking age of the policy, payment history and loss ratio we can in certain instances amend client’s premiums.
Kindly provide us with your policy details as we are unable to trace an active policy for you. We genuinely want to look into this matter and correct where we have wronged you.
Regards
OUTsurance