Outsurance bad service !

I am extremely dissatisfied with the service from Outsurance. I had summoned a third party claim due to an accident that had taken place and it takes them 6 weeks to solve payment in order for the car to be fixed and released from the panelbeater . Their reason for poor service is that the person working on the claim is off sick. I have been using alternative means of transport and this makes me extremely frustrated at the poor service. My surprise is that I to am insured with Outsurance and now I will have to change the company due to level of professionalism and reliability. One thing to note is that when they want to sell insurance they will claim to be the best insurance company but they produce poor service and very unreliable.