Outsurance Bad Service

Good afternoon, please be so kind to assist. I submitted a claim (***/OT***4) to Outsurance on the 1st of March for accident damages to my vehicle. The driver door and right back door were badly damaged. Outsurance approved repairs to the amount of R16082 to replace the driver door with a second hand door and to repair the back door. My contact at Outsurance is Regae Mogapi, ***.

I am not happy with the service. Firstly, I am not satisfied with the approved repairs as I have been with Outsurance for close to seven years and have only claimed once before. My car is a 2013 Nissan Juke, and although it is fully paid up and 8 years old, it does not justify my back door being repaired and the front door replaced with a second hand door.

Secondly, I have logged the accident on their application on the day of the accident (1st of March), it has been approved within three days and to date my car has not been booked in to their registered panelbeater, Denver Panelbeaters Isando rd, Isando. It is five weeks and counting. Appparently they are waiting for parts from Nissan. I have to open the driver door from the passenger side which in itself exposes me to a risk of being attacked.

I want my car to be fixed with new parts, not second hand parts and possibly body putty on the back door. I pay my premium on a monthly basis, and demand proper repairs.

Please be so kind to assist at your earliest convenience.

Tina van Rooyen *** ***