OUTsurance bad service

I’m very disappointed by OUTsurance their car rental department, OUTsurance hired me a group H vehicle last week Friday and I paid an excess of R1500 and on that day it was raining went into a pothole which was filled by water and got a puncture nothing happened to the car only a puncture.

The car didn’t have a spare wheel and I had to call them for assistance which I was helped by Avis Rustenburg, they didn’t have the same group car, they just brought another group for me to be mobile and they promised to organise me the same group Monday. Monday I drove all the way to Rustenburg to get the same car when I got there they told me I have to pay a deposit of R4000 for what I don’t know I didn’t pay it and left.

I complained tuesday and may case was escalated to a lady called Katli Brandsel who promised to investigate and get back to me she never did since tuesday it’s friday and it’s almost a week now without the same group car I pay for.