CA
Cassiem A
1 reviews | Active since Oct 2020
20 Oct 2020, 10:57
OUTsurance bad for business.
OUTsurance is bad for business, they only there to eat your money every month and when you need them their manager Qaasim varind will have long telephonic conversation and call gets cut and tell you long stories why you can't claim. I'm also still waiting on outsurance to call me back because i was on a call with a lady to re adjust my monthly payments and she still didn't call back, oh well tell me about bad service and unprofesionislm.
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OUTsurance's replyOfficial
21 Oct 2020, 13:41Hello Cassiem
Thank you for bringing the matter to our attention. We value all feedback, albeit negative, as this allows us an opportunity to ensure we correct poor service or behaviour and also provide feedback and assistance if our service let our clients down.
Our assessing manager, Elmarie contacted you with an apology for the disappointing service concerns raised.
She also explained the reason for the rejection in more detail and we appreciate your understanding.
Regards
OUTsurance
Thank you for bringing the matter to our attention. We value all feedback, albeit negative, as this allows us an opportunity to ensure we correct poor service or behaviour and also provide feedback and assistance if our service let our clients down.
Our assessing manager, Elmarie contacted you with an apology for the disappointing service concerns raised.
She also explained the reason for the rejection in more detail and we appreciate your understanding.
Regards
OUTsurance
OUTsurance's reply21 Oct 2020, 13:41
Official
Hello Cassiem
Thank you for bringing the matter to our attention. We value all feedback, albeit negative, as this allows us an opportunity to ensure we correct poor service or behaviour and also provide feedback and assistance if our service let our clients down.
Our assessing manager, Elmarie contacted you with an apology for the disappointing service concerns raised.
She also explained the reason for the rejection in more detail and we appreciate your understanding.
Regards
OUTsurance
Thank you for bringing the matter to our attention. We value all feedback, albeit negative, as this allows us an opportunity to ensure we correct poor service or behaviour and also provide feedback and assistance if our service let our clients down.
Our assessing manager, Elmarie contacted you with an apology for the disappointing service concerns raised.
She also explained the reason for the rejection in more detail and we appreciate your understanding.
Regards
OUTsurance