Outsurance Bad Experience

I’m disgusted with OUTsurance customer service, I have inquired and explained about my son using my car for two weeks to work, how does it work should i put him on my car insurance as an additional driver, they however tell you that makes him the regular driver, i explained that he would use the car for two weeks till work transport is sorted out, however i said no i am the owner and the regular driver of my car. however when the consultant said it will increase from R929.23 to R1962.83 i said to him no ways that to steep I can’t afford that. I was told to hold he will put me through to someone, this person said he will listen to the call and call me back on Monday. The evening i discussed with my son and he said no dont take it he made arrangements and is in a lift club. So when i get to work on Monday morning I see there is an email with my new premiums stating the new premium of R1962.83 which i did not agree to take the upgrade, now I’m having a problem for OUTsurance to leave my policy as it was and not change it which i didnt agree to in the first place. i have been on them for three days now with no result and was now told that my query is going to the ***** department They listened to my first voice recording, why don’t they listen to my 2nd voice recording where I tell this call center guy that I cannot! Afford that high premium, and yet he changed it without my consent !!! Even as im writing this my car is parked in my garage at home, i use a lift club too ...WHY ??.... I JUST WANT THEM TO LEAVE MY PREMIUM AS IT WAS .... OR CANCEL IF I HAVE NO ALTERNATIVE. They make me out to be a **** and a *****! OUTSURANCE is HORRIBLE!