1 reviews | Active since May 2009
Outsurance - Bad Customer Service - CLM ***
<p> I have read all the other reviews, and I have to agree they promise the star the moon and who know what else just to get you to join!! I was involved in a car accident on the 19/04/2016, the car was towed away by one of the Outsurance Tow Away truck services, I signed the document and it had a radio in it! And they did not tick how much fuel was in the vichle!</p> <p>To make a long story short, I got my car back a month later ... I have no radio .... there was no fuel in my vehicle and they stole my daughter's tablet, at least they were thoughtfull enough to leave the cover behind!</p> <p> </p> <p>The Person I am dealing with at outsurance is Lerato Mtjali - she told me lots of different versions, but the last one is I have to be patient as they are investigating the matter .... it is not my problem who stole the radio, it was in the vehicle when they towed it away!!!! As for the tablet ... I was not aware that she has put it in the car (the pockets behind the drivers seat) .... that I can not prove but surely an empty cover should say something!</p> <p>Very disappointed in the service i am getting from Outsurance!</p> <p> </p>
Your service experience has most certainly been frustration filled, not at all what we wish for any client to go through!
Our claims manager, Zandi is assisting you. She is also waiting for a quote from you for the tablet.
We assure you of our commitment in having the matter resolved for you as soon as possible.
Regards
Dinky
Your service experience has most certainly been frustration filled, not at all what we wish for any client to go through!
Our claims manager, Zandi is assisting you. She is also waiting for a quote from you for the tablet.
We assure you of our commitment in having the matter resolved for you as soon as possible.
Regards
Dinky
Good Day!
Thank you for sorting this out and great service from Zandi!
Just sad that a peron has to go to Hello Peter to get customer service!
But thank you again Zandi, you are a star!
Good Day!
Thank you for sorting this out and great service from Zandi!
Just sad that a peron has to go to Hello Peter to get customer service!
But thank you again Zandi, you are a star!
Thank you so much for the feedback! So pleased to know she could have assisted.
Have a wonderful weekend :-)
Thank you so much for the feedback! So pleased to know she could have assisted.
Have a wonderful weekend :-)
