1 reviews | Active since Jun 2010
OUTSURANCE BAD CUSTOMER SERVICE
has Outsurance been hacked? yesterday received a call on my sisters phone from a guy who said he is from outsurance and wanted me to confirm a whole lot of details. i refused to confirm anything 1) because he did not call on my number, why call on my sisters cell if he has all my details and wanted me to confirm all details ? 2) out already has all my details 3) this is south africa and exactly how ******** work.
this morning i called Outsurance to ask about this went to life department, explained and was transferred to Client Care explained the story again to CC and was told by CC to go back to life policy dept i refused and now they have another bad review i am not happy client firstly Outstrance does not follow a secure process and second for shunting me from pillar to post.
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns . It was identified that you have true caller installed therefore we used an alternative number to try reach you. You have advised Michael that you will remove us from the blocked list on true caller. We will remove your sister's number from our database.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
Michael our client services manager contacted you to address your concerns . It was identified that you have true caller installed therefore we used an alternative number to try reach you. You have advised Michael that you will remove us from the blocked list on true caller. We will remove your sister's number from our database.
We do apologise for the inconvenience caused.
Regards,
OUTsurance