OUTSURANCE BAD CLAIMS TREATMENT

Outsurance is the worse when you need them the most. Our work bakkie was ****** in Sandton, and Outsurance questions and treatment of me and our staff left much to be desired of. Firstly the claim was rejected since Outsurance said the payment debit order did not go through. We showed that it was not presented for payment. We send letters form our personal banker to support that. The claims staff who called everyone in the company made my staff feels as if they are ******. My supervisor ask me to say the lady from the insurance called and he feels they think we are ******. It is so sad to be treated like this after so so many years as a loyal Outsurance client. Now Outsurance will take 2 weeks to look into the matter why they as Outsurance did not present the debit order for payment. Please I ask anyone to try and get an account number from Outsurance and try to pay them They will only raise a debit order against your account. The company were left for more that a week without cover on all the other insured items. Such such a terrible company when there is a claim against them. Perhaps please do not treat all and everyone with a negative perception. We are not seeking special treatment, only fair and equal treatment.