SK
Stephen K
1 reviews | Active since Nov 2023
03 Nov 2023, 10:34
Outsurance bad claims service
I submitted a car incident claim on the 22 of September 2023 for gearbox damage that happened at the accident then by the 28th of September 2023 the claim was approved and since then I have been sent from pillar to post and yesterday 2nd of November 2023 they say the assassor Dhiren Needhi says the gearbox is not going to be fixed they just want to paint the car and give me back a car that is not mobile. They took 2 weeks to respond to my email about my claim , the dispute email really does not help resolve issue even today I am still waiting for assistance and without my car
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OUTsurance's replyOfficial
03 Nov 2023, 10:53Hello Stephen
We received your email this morning, thank you.
Our dispute team will discuss our claims decision, which we know is disappointing, with you.
We assure you we will at all times settle valid claims, and based on the report we received from the manufacturer, the claim was rejected. We will however be in discussion with you about this.
Regards
The OUTsurance Team
We received your email this morning, thank you.
Our dispute team will discuss our claims decision, which we know is disappointing, with you.
We assure you we will at all times settle valid claims, and based on the report we received from the manufacturer, the claim was rejected. We will however be in discussion with you about this.
Regards
The OUTsurance Team
OUTsurance's reply03 Nov 2023, 10:53
Official
Hello Stephen
We received your email this morning, thank you.
Our dispute team will discuss our claims decision, which we know is disappointing, with you.
We assure you we will at all times settle valid claims, and based on the report we received from the manufacturer, the claim was rejected. We will however be in discussion with you about this.
Regards
The OUTsurance Team
We received your email this morning, thank you.
Our dispute team will discuss our claims decision, which we know is disappointing, with you.
We assure you we will at all times settle valid claims, and based on the report we received from the manufacturer, the claim was rejected. We will however be in discussion with you about this.
Regards
The OUTsurance Team