MG
Mandy G
1 reviews | Active since Sept 2019
10 Feb 2022, 10:03
Outsurance bad bad service
I call into to change my address and being a client for over three years Outsurance increased my premium by 300.00 because I moved ?????? Further to that I was not advised that money will be deducted due to the change Outsurance debits my account for R 71.00 and now I sit with an unpaid debit fee costing me more money. All the adverts if you have been with your insurer for 3 years we can give you a cheaper rate or 400 back is false advertising I have been with them for three years and boom more money very poor customer services and I am looking to change Outsurance you suck
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OUTsurance's replyOfficial
15 Feb 2022, 11:49Good day Mandy,
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Richard our client services manager contacted you to address your concerns. We would never resort to false advertising, all our adverts are based on actual profiles. There are various factors that will have an impact on premium, 1 of those factors is the physical address. We can confirm that the refund was processed.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Richard our client services manager contacted you to address your concerns. We would never resort to false advertising, all our adverts are based on actual profiles. There are various factors that will have an impact on premium, 1 of those factors is the physical address. We can confirm that the refund was processed.
We do apologise for the disappointment.
Regards,
OUTsurance
OUTsurance's reply15 Feb 2022, 11:49
Official
Good day Mandy,
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Richard our client services manager contacted you to address your concerns. We would never resort to false advertising, all our adverts are based on actual profiles. There are various factors that will have an impact on premium, 1 of those factors is the physical address. We can confirm that the refund was processed.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Richard our client services manager contacted you to address your concerns. We would never resort to false advertising, all our adverts are based on actual profiles. There are various factors that will have an impact on premium, 1 of those factors is the physical address. We can confirm that the refund was processed.
We do apologise for the disappointment.
Regards,
OUTsurance