LN
Leann N
1 reviews | Active since Jan 2020
17 Mar 2020, 23:01
Outsurance bad bad bad
Falling on financial difficulties etc , outsurance debit was returned 3 months in a row. When they finally made contact after various emails sent, my mother was able to amend her banking details with them and they said they would do a debit on the 21st of this month. This also I've asked them various times for their Banking details so I could make payments. To no avail. Today my mom gets a email stating her car insurance has been cancelled. Well, it's the 21st of March as yet and they have just amended her portfolio. All good outsurance. We will take our business elsewhere
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OUTsurance's replyOfficial
20 Mar 2020, 12:41Good day Leann,
We acknowledge receipt of your complaint. We have been unsuccessful in our attempts to contact you and we are unable to trace your mom's policy with the information you have provided.
We have also sent you a private message requesting your mom's information. Once you have provided us with the detail we will look into the matter and revert.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have been unsuccessful in our attempts to contact you and we are unable to trace your mom's policy with the information you have provided.
We have also sent you a private message requesting your mom's information. Once you have provided us with the detail we will look into the matter and revert.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply20 Mar 2020, 12:41
Official
Good day Leann,
We acknowledge receipt of your complaint. We have been unsuccessful in our attempts to contact you and we are unable to trace your mom's policy with the information you have provided.
We have also sent you a private message requesting your mom's information. Once you have provided us with the detail we will look into the matter and revert.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have been unsuccessful in our attempts to contact you and we are unable to trace your mom's policy with the information you have provided.
We have also sent you a private message requesting your mom's information. Once you have provided us with the detail we will look into the matter and revert.
We do apologise for the inconvenience caused.
Regards,
OUTsurance