Outsurance bad after sales service

I was given a quote telephonically and was impressed with what the agent was saying, however when I saw the Policy it wasn't what I agreed to, she even insisted that I don't specify all our out and about items because it will push up premium, I have emailed her directly and even emailed Outsurance to contact me and no one has bothered to respond...I don't appreciate the bad after sales service and feel everything was just said so I could sign up