Outsurance

Hi I am Mrs NJ ***ling I have had a car insurance I had conflict of interest against out insurance we tool this insurance out to cover our my complaint is that in the eight years we have had it we have paid 32 000 rand on insurance to outsurance the the car was claimed for because of a incident not our fault we weren't even in the car when it happened the payment we had to pay more let me remind you that there was no access on claims at all then my daughter borrowed my car because she could not get to work she only used the car for 3 weeks I then phoned outsurance to tell them that my daughter would be driving the until she got her car they informed me that now have access of 5.000 my daughter my car back in good condition as I had given her she is a licensed driver then I phoned them backhand asked them to take the access away because I could not pay the amount with a 5.000 access and they refused totake the access away they decided to bring the access down to 2.000 I then reminded them that I took this insurance with no access at all but they would not remove iwe as pensioners can't even get 2 .000 together in case there was something that may have happened I duly canceled the insuranceand honestly did not want to do that